Terms and Conditions

Please read and understand the following terms and conditions related to the content and products on the Ideal Headsets website:

Click HERE to view the ‘Terms And Conditions of Sale”. (Opens New Window)

1. General

1.1 The contract made by you with Ideal Headsets incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

1.2 You shall be unable to proceed with your purchase until you have read and agreed to these terms and conditions. Ideal Headsets assume you have read and understood these terms and conditions by receipt of your order request.

1.3 When we have received your order by either email, online order, phone or fax, we will contact you by phone to receive / confirm your valid credit or charge card payment details. We will confirm that your order has been accepted by sending an (email or fax) to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. Such terms and conditions are available on the Ideal Headsets website on the left hand side of the screen.

1.4 Every effort is made to ensure the complete accuracy of our website, however some prices / details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

1.5 All products and prices are subject to availability.

1.6 We have a policy of continuous product development and reserve the right to amend the specifications of products. Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you before, the products supplied will be of equivalent value, functionality and appearance.

2. Price and Payment

2.1 The prices payable for goods that you order are as set out in our website or as agreed at point of sale.

2.2 We reserve the right to change our prices from time-to-time. All reasonable efforts will be made to update the website of any price changes as they occur. The price will not be altered once we have received and accepted your order. The price of the products excludes delivery charges. It may not be possible for us to deliver goods to all areas of Australia and no liability shall be taken for non supply.

2.3 A deposit of 30% of the price off the goods must be paid when your order is confirmed unless agreed in writing at point of sale. You will be informed of the exact amount. Payment can be made by check, EFT or by credit card. The balance of purchase price must be paid when the goods are ready for delivery.

2.4 Payments made by you on time under the contract are an essential condition of the contract. Payment shall not be deemed to be made until we have received either cash or cleared funds in respect of the full amount outstanding.

2.5 If you fail to make a any payment in full on the due date we may charge you interest of 5% of the outstanding order value.

3. Delivery of the goods

3.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

3.2 Delivery will be made as soon as possible after your order is accepted and in any event within 6 weeks of receiving and accepting your order unless the goods are of a custom nature.

3.3 An approximate delivery date will be given to you at the time your order is received and accepted. We will contact you when the goods are ready for delivery, to request / advise payment of the balance of the price, and to arrange a time for delivery. (We would expect you to take delivery of the goods within a reasonable time, and if you cannot accept delivery within one month of the day when the goods are ready for delivery, we reserve the right to charge a reasonable storage fee to cover the period from the end of that month until delivery actually takes place).

3.4 Whilst we make every effort to dispatch the products on time, we do not accept liability for any failure to deliver on the stated date or at the stated time.

3.5 Some of our products may not be in stock at the time you place your order. In the event that we cannot deliver the products within 6 weeks of receipt of your order, we will contact you in order to advise of the actual situation and take instructions as to how you prefer we proceed. Orders totaling less than 10kg may be dispatched by post or courier. Delivery dates cannot be guaranteed and are estimates only.

3.6 Delivery charges will be discussed, quoted and agreed at point of order. Delivery service in Australia only and to reasonably serviceable areas only.

3.7 You will become the owner of the goods you have ordered when they have been delivered to you and full payment has cleared. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

4. Your right to cancel the contract

4.1 You may cancel your order / contract with us prior to it being dispatched but a re-stocking fee of 30% of the total value of items being cancelled will be payable / non-refundable. If the order has been completed / delivered then NO REFUND will be given.

5. Warranties / liabilities

5.1 Any complaint about the products made under manufacturer warranty must be made in writing and posted or emailed to our office. You shall allow us to investigate any such claim and inspect the product. You may contact us by e-mail or by post. The email address for such emails is: sales@idealheadsets.com.au.

5.2 If you do receive the products in an unsatisfactory condition please retain all relevant documentation so that an insurance claim can be made against the carriers insurers. If you receive damaged products, note that fact on the delivery note, even before you use / set up your equipment. If you are unable to open or install a damaged package / product in the presence of the carrier, make sure that you sign for it as ‘damaged package – products not yet inspected’, or something similar, so as to warn the carrier that a claim may be forthcoming.

5.3 To cover the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide as soon after delivery as possible, so that the Company can arrange for the dispatch of replacement products and follow up the difficulty with the carriers. Please do not return damaged products to the company unless or until requested to do so as this may incur additional costs unnecessarily.

5.4 Products returned under complaint, should be returned by courier/post-paid. We will happily arrange an exchange once we have examined them and found a fault, but the cost of the delivery cannot be refunded. Please note that refunds are not part of the returned products policy.

5.5 If you do not receive the goods ordered by you within 30 working days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 working days of the date in which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

5.5.1 to make good any shortage or non-delivery;

5.5.2 to replace or repair any goods that are damaged or defective; or

5.5.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

5.6 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.4 and 5.5.3 above.

5.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

5.8 Notwithstanding the foregoing, nothing in these terms and conditions intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6. Guarantee

6.1 In addition to your statutory rights, we guarantee all products against faulty workmanship and materials for a period of between twelve (12) months and ten (10) years from the date of delivery. Warranty will be noted on either the quotation, delivery docket and / or invoice provided at time of delivery.

6.2 These guarantees / warranty agreements do not cover fair wear and tear; neglect; abuse or misuse of your goods; loss or damage due to fire, smoke, lightning, sunlight, weather, rusting, corrosion, theft, or explosion; accidental damage or consequential loss.

6.3 Guarantees may be transferred to a new owner free of charge by notifying us in writing.

7. Claims

7.1 In the event of a claim occurring within 12 months of the date of delivery, please telephone us.

7.2 We will arrange to repair or replace the defective item free of charge. Should a part no longer be available it will be replaced with a part that closely matches it.

8. Site Content & Disclaimers

8.1 We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within its website.

8.2 Every effort is made to ensure complete accuracy, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but will not be responsible for any loss incurred. All products and prices are subject to availability.

8.3 We have a policy of continuous product development and reserve the right to amend the specifications of products. Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.

8.4 Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

9. Intellectual Property

9.1. Intellectual Property includes but is not limited to our designs, trademarks and service marks, website content and domain names owned by Ideal Office Furniture.

9.2 We respect the Intellectual Property of others, and we ask you to do the same.

9.3 You must not use, adapt, alter or amend any of our logos, and site content without our prior written permission.

10. Data Protection Compliance

10.1 Ideal Headsets take your privacy very seriously and keep all personal details on a secure server. Our systems are protected by Zondex Guard for virus protection to limit corruption.

10.2 We will pass on your personal information to delivery, installation and transport contractors in order to organise dispatch and the logistics to get your equipment delivered. If you do not wish for you personal information to be passed onto such contractors you will need to note this in writing on your order confirmation / online order ‘notes’.

11. Events beyond our control

11.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

12. Invalidity

12.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you the enforceability of any other part of these conditions will not be affected.

13. Third party rights

13.1 Except for our affiliates, contractors, employees or representatives, a third person who is not a party to this agreement has no right to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that.

14. Proper Law & Jurisdiction

14.1 We control and operate our website from our offices within Australia. Accordingly the laws of Australia govern claims relating to, including the use of, this Website and the materials contained herein. If you choose to access our Website from outside Australia, you do so on your own initiative and you hereby agree that in the event of a dispute between Ideal Headsets and you the laws of Australia and the Department of Fair Trading will apply at all times.

To discuss any aspects of the Ideal Headsets terms and conditions, please phone our office on 02 8206 8855 and we will do our best to explain them to you.