Refunds and Returns Policy

Order Cancellation

The Company may accept cancellation of orders for stock standard items in part or whole up until the time of dispatch if the assemble process has not begun. No cancellation of an order will be accepted after the despatch of the goods from the Company’s premises. All cancellations must be notified in writing to the Company. Orders for products which are not stock standard will not be cancelled. A fee of 30% of the total value of items being cancelled will be payable / non-refundable.

Return Of Goods

It is a condition of the sale of the goods that the Company is not obligated to accept in any case, the return for goods for credit. The following conditions relating to the return of goods for credit apply to all goods returned for this purpose with the prior approval of the Company.
  1. Prior arrangements must be made for all goods to be returned for any reason. Authorisation must be obtained from the Company in the form of Goods Return Authorisation (GRA) number issued by the Company. Your request for credit or other documentation accompanying the goods must quote this GRA number. Any goods not accompanied by a GRA number will not be accepted for return.
  2. Where goods were originally supplied in a special manufacturer’s carton, any return shall be made in that original carton and the goods shall be returned in their original and unmarked condition, complete with any instruction sheets supplied.
  3. Unless agreed in writing to the contrary, all costs associated with the return of goods including outward and inward freight are the responsibility of the Purchaser.
  4. Goods supplied which have been specifically brought in or manufactured to the Purchaser’s specification and are not normal stock standard products of the Company are not returnable under any circumstance.
  5. Any goods altered or damaged by the Purchaser cannot be returned for credit under any conditions.
  6. A restocking fee will be charged to the Purchaser if goods are returned (with the prior approval of the Company) and the goods were not correctly supplied by the Company in the first place in keeping with the Purchaser’s order and the goods were not defective or damaged.